(Editor’s note: This story was originally published May 12. It was updated May 13 to reflect reports of continued service disruptions into Wednesday and an additional statement from AT&T.)
On Tuesday and into Wednesday, Mansfield residents dealt with a second internet outage in less than two weeks. What knocked out their modern technology? An invention more than 200 years old: a train.
"We’re working to restore internet service to a small number of customers in the Mansfield, TX area following a fiber cut caused by a train striking cables in the area," an AT&T spokesperson said in an email Tuesday, before service had been fully restored. "We appreciate our customers’ patience as our teams work to repair the damage and restore service as quickly as possible."
Service went out Tuesday morning and stayed out for most of the day. Some residents reported service returning in the afternoon; others didn’t get it back until later that night, and some continued to experience troubles into Wednesday.
On Wednesday afternoon, an AT&T spokesperson said service had been restored for Mansfield customers.
AT&T’s initial outage map mirrored what it displayed during an outage that began May 2 and stretched into May 3. In that instance, the outage lasted almost 24 hours. In both cases, the disruption spanned from southern Mansfield up into Arlington and beyond.
AT&T also promised customers credit on future bills as part of its AT&T Guarantee.